Absolutely Not. No up-front payment required for working with us. Sometimes we are asking up-front payment for protecting spam order. If you are real, no upfront payment required. When the job will be done, we will send you an invoice and you will be paid.

The process of placing an order is the first time. First, you can send us a free trial for fixing rate and cross match your desired output files. You can send us a Quote request or direct contact form submission by requesting your needs. We are ready for answering your question and taking orders anytime.

You may pay through PayPal. You may also use MasterCard, Maestro, Visa, Visa Electron, American Express, Solo, or Direct Debit. We also have a bank account where you can send your payment to.

We have an offshore production office that works 24/7/365.

Yes, trial works are possible. We welcome new members to send us 1 to 2 images for trial work to test the quality of our image processing services. We also have samples on our website that you may also check. Our services are risk-free which means that you will only have to pay for the rendered service(s) after checking the quality of the processed image sent to you.

This will depend on your requirement or preference. We can provide your preferred image file type format. If the rendered service is clipping path, we can send the clipped image(s) in JPG format. Nevertheless, if you send us the raw images in TIFF or other formats, we may also send them in the same format unless you instruct us to change it. If the rendered service is image masking, we can send the masked image(s) in PNG format with transparent (white) background or PSD format with a layer mask (2nd layer with transparent background. Just let us know of your image file format requirement and we will oblige happily.

We do not expect and you must not assume dissatisfaction to happen. This is because your images are handled by only trained, skilled, and experienced DTP professionals. We can only do our best though. If this unfortunate scenario occurs, please let us know by sending an email detailing the problem and the requirement. Our experts will prioritize to redo the images at no additional cost. You have unlimited revision opportunities. If you are not satisfied, 100% return we will process.

First, our DTP professionals are highly skilled and well-experienced. Second, we have team leaders who monitor the works of our DTP professionals to ensure that they are following the instructions of the clients. Third, the processed images undergo a three-tier quality check before the images are delivered to the client. From the team leader, it will be transferred to the quality controllers to check the processed images individually. After undergoing quality control, it will be transferred to the DTP-QC Team for final checking before the client may download the images.

Yes, and we will do it for free. Just please let us know that you want your image(s) against a white background. We will perform clipping path, change the background to white, and deliver the image(s) to you.

Definitely! We create FTP accounts individually which means that every client is given a different username and password. Aside from us, you are the only one who can access your FTP account.